Brown-Forman IT Senior Specialist - Helpdesk in Moscow, Russia
Who is Brown-Forman?
Brown-Forman Russia is part of the international company Brown – Forman Corporation.
We are the leader in the imported premium vodka and a significant player in Standard+ whiskey segment in Russia. We offer such brands as: JACK DANIEL’S, FINLANDIA VODKA, WOODFORD RESERVE as well as a portfolio of Single Malts and premium tequilas.
We are committed to and expand our footprint in premium Whisky and Vodka categories in Russia, through a solid commercial strategy, portfolio development and building a diverse and inclusive culture that inspires and develops people, celebrating teamwork and rewarding agility.
B-F Russia's vision is to outpace competition and bring emerging markets development to new heights by boosting Premium+ whiskey & vodka growth, powering-up our commercial capabilities and developing our crew.
Meaningful Work From Day One
IT support professional who responds to incidents escalated by the service desk or by direct contact by customers related to the customer, computer, network, and telecommunications equipment and functions as a single point of contact to coordinate IT resources to assist employees in obtaining needed technology support.
What You Can Expect
Management of local IT assets.
Management, payment, and reconciliation of IT invoices.
Deployment, support, and troubleshooting of mobility technology.
Deployment, support, and troubleshooting of PC-based Applications. This includes but is not limited to Microsoft Windows, SalesForce, Google Apps, etc.
Deployment, support, and troubleshooting of all PC-related equipment. This includes but is not limited to desktop PCs, laptops, PC peripherals, and printers.
Deployment, support, and troubleshooting of networking equipment at the direction of the Louisville-based Technology Engineering and Operations Management teams.
Deployment, support, and troubleshooting of Wireless Devices: Smartphone devices, Cell phones, and Tablets
Management of Video Conferencing Systems and Audio-Visual Support for meetings and internal events: Webex, Hangouts, Apple TV, Livestream productions
Train local teams on tricks and tips for technologies used in the office (Google, SalesForce, Mobility devices, etc.)
Works with local business users and assists with enterprise application usage and training, including Google, Salesforce, Workday, SAP triage, etc.
Uses the CA Service Desk to record all incidents and work activities.
Respond to Service Desk tickets meeting or exceeding existing SLAs.
Work closely with the Service Desk to ensure the resolution of end-user computing problems or requests in a timely fashion.
Works with other support personnel in Louisville and across the globe to consistently apply standards and back up one another.
Support other European and Asia regions
Works with local office management to forecast and project equipment and infrastructure requirements.
What You Bring to the Table
Extensive computer support experience with the following technologies: Windows 7, Windows 10, Virtualization Technologies, Storage Management/Backup Technology, Network Management, Cisco Telephony
Fluent in Russian and English
Excellent proven experience in Microsoft/Apple technology: Windows 7, Windows 20, macOS, SCCM, Security OS Patching, Office 365, print Management
Experience in working with VPN clients
Experience in implementing Electronic Document Flow
Experience in Google applications: Gmail, Gcal, Drive, Filestream, Docs, Sheets
Experience in video technology: Webex, Hangouts, Apple TV, Livestream Broadcasting
Both Apple Technology (iPhone, iPad) and Android experience is required
Strong written and verbal communication skills
Strong people skills with the ability to handle difficult situations
Strong time management and organizational skills
Ability to multi-task, prioritize, and work with minimal supervision
Detail-oriented with a commitment to follow through and follow-up
Must be a self-starter with the ability to work independently and in a collaborative team environment
Ability to share knowledge and best practices individually and in a classroom environment
Desired Skills/ Requirements and Experience:
Cisco Certification (CCNA, CCNP, or greater) is a bonus
Familiarity with Cisco Wireless Technology, telephony (CallManager, Unity) technology
Ordinance on Aptitude of Instructors
Certifications: Could include but are not limited to A+, Network+, MOUS, MCP, MCSE, CCNA, CCNP, CCIE, or any specific certifications that will be included in the job posting.
Nothing Better in the Market
Total Rewards at Brown-Forman is designed to engage our people to ensure our sustainable and profitable growth for generations to come. As a premium spirits company, we offer premium and equitable pay & bonus for individual and company performance. We offer a range of premium benefits that reflect our company values and meet the needs of our diverse workforce.
In Brown-Forman Russia we offer the competitive benefits package including, but not limited to flexible-working options, life insurance, medical insurance for you and your direct family, along with vibrant career opportunities and set of perks.
Brown-Forman Corporation is committed to equality of opportunity in all aspects of employment. It is the policy of Brown-Forman Corporation to provide full and equal employment opportunities to all employees and potential employees without regard to race, color, religion, national or ethnic origin, veteran status, age, gender, gender identity or expression, sexual orientation, genetic information, physical or mental disability or any other legally protected status.
Business Area: Global Information Technology
Req ID: JR-00002998