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Brown-Forman Assistant Customer Service and Logistics Manager in Newbridge, United Kingdom

Our Culture at the BenRiach Distillery Company is to foster personal growth, collaboration, teamwork, self-initiative and problem solving in a respectful and safe environment where every employee has a high degree of Self-Awareness, Accountability, Credibility, Confidentiality, Integrity, and Professional Ethics. This role will support the CSLM to provide best in class customer service, specifically the organising, coordinating and managing demand to support the delivery of the Commercial and Operational goals whilst meeting customer expectations.

This role will be responsible for managing a team of 5, handling shipping activity for specific markets from order receipt to stock allocation, production, despatch, shipping arrangements, documentation generation and any post shipment issues which may arise. In conjunction with the CSLM, this role will also be responsible for the development of the team, including the annual goal setting and review process.

Meaningful Work from Day One:

● Provision of leadership, support and guidance to team members promoting business and team values.

● Lead the Bulk Vatted Sales service provision.

● Ownership of Cased Goods customer transactions for designated markets.

● Lead the processing and swift execution of Sample and POS orders.

● Generating the appropriate Customs entry documentation in line with HMRC requirements for the movement of “goods in duty” suspension.

● Preparation of Final Export Shipping Documentation in line with market requirements.

● Establishing and maintaining accurate customer records.

● Regular liaison with Planning, Procurement and Production Teams, Brand and Commercial Teams, Finance, Quality, and other relevant internal stakeholders.

● Regular liaison with external stakeholders such as Forwarding Agents, Chamber of Commerce, HMRC.

● Monitor costs related to transport and documentation to ensure that cost effective means are utilised.

● Lead the management of customs entries submitted to HMRC’s CHIEF system.

● In collaboration with the CSLM, review and develop departmental procedures as required.

● Provision of Logistical Support across all areas of Customer Operations and Logistics.

● Lead all HMRC compliance related matters ensuring maximum due diligence is exercised at all times.

● Lead BRDO’s Cask and ad hoc Import process.

● Lead the processing of orders from Contract Bottling Customers.

● Lead the document preparation process in line with HMRC and SOLAS regulatory requirements.

● Alert CSLM of any issues arising which may impact service provision by the Department.

● Provision of support to Customer Service & Logistics Manager with project work and ad hoc requests.

● Deputise for CSLM for absence coverage.

Must Have Requirements:

● In depth Customer Service and Logistics experience within the Manufacturing sector.

● Previous supervisory experience and proven people leadership skills.

● Excellent verbal and written communication skills with the ability to respond effectively to a variety of enquiries from both internal and external contacts.

● Strong Commercial Acumen.

● Strong IT skills (ERP, E-Customs systems, MS Outlook - SAP and Google Suite an advantage).

● Knowledge in all areas of Import and Export Shipping, International Trade Certification, HMRC/Excise Compliance, and post Brexit shipping protocols.

Preferred Requirements:

● Comprehensive understanding of Supply Chain processes and procedures.

● Proven experience of driving continuous improvement.

● IOSH qualification.

● Drinks industry experience.


Brown-Forman Corporation is committed to equality of opportunity in all aspects of employment. It is the policy of Brown-Forman Corporation to provide full and equal employment opportunities to all employees and potential employees without regard to race, color, religion, national or ethnic origin, veteran status, age, gender, gender identity or expression, sexual orientation, genetic information, physical or mental disability or any other legally protected status.

Business Area: Global Production

City: Newbridge


Country: GBR

Req ID: JR-00003159